Cancellation Policy

At Nobualo, we strive to offer a smooth and convenient shopping experience. We understand that sometimes, circumstances may change, and you may need to cancel your order. Below are the details of our cancellation policy:

1. Order Cancellation by Customer

• Before Shipment:

  • You can cancel your order before it has been dispatched for delivery.
  • To cancel, please visit your order history or contact our customer support team at [insert contact email/phone].
  • Once the cancellation is confirmed, you will receive a full refund within 7-10 business days, depending on your payment method.

• After Shipment:

  • If your order has already been shipped, we cannot process a direct cancellation. In such cases, you may refuse the delivery of the product, or proceed with a return request once it is delivered.
  • Refunds will be processed as per our Return and Refund Policy.

2. Order Cancellation by Nobualo

In certain situations, Nobualo reserves the right to cancel your order, including but not limited to the following cases:

• Product(s) being out of stock.
• Payment issues.
• Invalid or incomplete shipping address.
• Unforeseen circumstances such as natural disasters or logistical issues.

In the event of a cancellation by us, you will be notified promptly, and a full refund will be initiated.

3. Refund Processing

For all canceled orders, refunds will be processed through the original payment method within 7-10 business days. In some cases, it may take longer depending on your bank or payment service provider.

4. Non-Cancellable Items

Certain products may be non-cancellable due to their nature, including:

• Personalized or custom-made items.
• Products marked as non-returnable or non-cancellable in the product description.

If you have any further questions or need assistance, please contact our customer support team at info@nobualo.com. We are here to help